News & Items of Interest

7 Habits of Chronically Unhappy People

In my work as a mediator, I often encounter folks who appear to be chronically unhappy which likely accounts for why they have trouble engaging constructively in conflict situations.

I recently came across this article by Tamara Starr, Creator of the 40 day Personal Reboot for Women, and a Life Coach, entitled, "7 Habits of Chronically Unhappy People". Check it out by clicking here.

Do You Have Your RHB Designation?

Check out this interesting article by Sharone Bar-David by clicking here.

Volunteer Yukon - Conflict Resolution Workshop for Non-Profit Organizations

On November 21, 2013, I presented an evening workshop on conflict/dispute resolution for non-profit organizations registered with Volunteer Yukon. Part of the presentation was on measures to reduce conflict, including the creation of work environments where working relationships are improved.

Presentation to AYSCBC

On April 19, 2013 I made a presentation on Privacy Protection to the Association of Yukon School Councils, Boards and Committees (AYSCBC) Spring Conference held at the Kwanlin Dun Cultural Centre.

For an outline of the presentation, click here.

To see the PowerPoint presentation, click here.

Privacy Principles explained, click here.

Privacy Audit - 12 questions, click here.

Template Privacy Policy, click here.

Mediation Yukon

The Mediation Yukon Society - A Society to Promote Peacemaking, represents Conflict Resolution Practitioners in the Yukon Territory and promotes Alternative Dispute Resolution. For more information about Mediation Yukon, and how you can get involved, please visit their website.

How to Complain Effectively

Communication, as we know, is often a major factor in any conflict. This is also true when trying to resolve a dispute. During my time as Ombudsman, and in my mediation practice, I've learned that many people have difficulty presenting a concern or complaint in a way that is helpful. Here's a checklist of Do's and Don't's when making a complaint:

"How to Complain Effectively"

Hearing a Complaint

Of course, the flip side to Complaining Effectively is How to Hear a Complaint. Receiving a complaint in a way that's helpful requires some skill. Here are some tips on Hearing a Complaint:

"Hearing a Complaint"